1. Introduction
MSEB SOLUTIONS LLC ("we", "us", "our", or "Autosay") operates the Autosay platform at autosay.net. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect information you provide directly to us:
- Account Information: Name, email address, company name, phone number when you
create an account.
- Business Data: Product catalogs, customer contact lists, conversation histories
uploaded to the platform.
- WhatsApp Data: Messages sent/received through connected WhatsApp Business
accounts, phone numbers, and message templates.
- Payment Information: Billing address and payment method details (processed by
our payment provider; we do not store full card details).
- Usage Data: Log data, device information, IP address, browser type, pages
visited, and feature usage analytics.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Autosay platform
- Process WhatsApp messages through the Meta Business API on your behalf
- Train and maintain AI chatbot models specific to your product catalog
- Send service-related communications and updates
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing
We do not sell your personal data. We may share data with:
- Meta/WhatsApp: Message data is transmitted through the WhatsApp Business
Platform API.
- AI Providers: Anonymized conversation data may be processed by third-party AI
services (e.g., OpenAI) for chatbot functionality.
- Service Providers: Hosting, payment processing, and analytics providers bound
by data processing agreements.
- Legal Requirements: When required by law or to protect our rights.
5. Data Security
We implement industry-standard security measures including:
- Industry-standard encryption for data at rest
- Encrypted data in transit using current best practices
- Access control and role-based permissions
- Regular security audits and vulnerability assessments
- Encrypted token storage for WhatsApp API credentials
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may
request deletion of your data at any time by contacting us. Upon account termination, we delete your
data within 30 days, except where retention is required by law.
7. GDPR Compliance (EU Users)
If you are in the European Economic Area (EEA), you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Lodge a complaint with a supervisory authority
8. KVKK Compliance (Turkish Users)
For users subject to Turkish data protection law (KVKK - Kişisel Verilerin Korunması Kanunu), we
comply with all obligations including explicit consent requirements, data processing registry
notifications, and cross-border transfer safeguards.
9. Cookies
We use essential cookies to operate the platform and functional cookies to store your preferences. We
do not use advertising or tracking cookies. See our Cookie
Policy for full details.
10. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information
from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the
new policy on this page and updating the "Last updated" date.